{"data":{"slug":"chatwoot","name":"Chatwoot","tagline":"MIT-core support inbox you can self-host for $0/agent","category":"comms","categoryName":"Comms","url":"https://www.chatwoot.com","github":"https://github.com/chatwoot/chatwoot","pricing":"freemium","hook":"Chatwoot is Intercom-shaped support you can run on your own metal.","whatsGood":"MIT outside enterprise/. Live chat, email, WhatsApp, social. Self-hosted Community Edition is 0 USD/agent/month, free forever — that is the free path. Cloud Hacker is 0 USD/agent, up to 2 agents, 500 conversations/month, live chat only, 30-day retention.","theCatch":"SSO, roles, Captain AI, and voice live in paid/enterprise directories — MIT does not cover enterprise/. Cloud paid plans also lead with a 15-day trial. Hacker is live-chat-only.","verdict":"The MIT-core inbox. Self-host is the free forever path; Cloud Hacker is a cap, not a product.","addedAt":"2026-09-03","featured":false,"domain":"Comms","subSpecialty":"Support","capabilities":["inbox","support"],"surfaces":["Self-host","Hosted"],"ecosystem":["Multi-platform"],"licenseModel":"Freemium","githubStars":36443},"related":[{"slug":"livekit","name":"LiveKit","tagline":"Apache-2.0 realtime rooms, SFU, and agents"},{"slug":"socket-io","name":"Socket.IO","tagline":"MIT realtime library with fallbacks, not a hosted product"},{"slug":"plunk","name":"Plunk","tagline":"AGPL-3.0 transactional email, workflows, and broadcasts"},{"slug":"centrifugo","name":"Centrifugo","tagline":"Apache-2.0 Go realtime server binary, not in-process Socket.IO"},{"slug":"liveblocks","name":"Liveblocks","tagline":"Hosted collab rooms; Free $0 pauses at the cap"}],"links":{"self":"/api/gems/chatwoot","html":"/gems/chatwoot","markdown":"/gems/chatwoot.md","category":"/api/gems?category=comms","categoryPage":"/stacks/comms"}}